What Signs are Missing: Distortion Loops and IT Project Artifacts

By:
Ms Rebecca Blackshaw
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This paper outlines the historical context of Information Technology (IT) project documentation, documentation concepts and establishes relationships between documents and IT Project failure. The paper explores what problems document artifacts are trying to address and what current research is being done. Relationships between system design approaches and documents, particularly in the current agile environment, are discussed and the concept of "sufficient for purpose" is analysed. The concept of a distortion loop is introduced and the characteristics of distortion loops are discussed. Investigation into the distortion loop created when using project artifacts for IT system maintenance is analysed. The role of knowledge management systems in the creation of the distortion loops is introduced. The corresponding impact on Information Technology systems because of distortion loops is analysed. A dialectic method of comparison with other taxonomies is used and a semiotic view assessing Information Technology project artifacts is proposed for future research.


Keywords: Document, Information Technology Project Failure, Knowledge, Distortion loop, Semiotics
Stream: Knowledge and Technology
Presentation Type: Paper Presentation in English
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Ms Rebecca Blackshaw

Senior Lecturer, School of Computing and Information Systems, Unitec New Zealand
New Zealand

Becky is a Senior Lecturer for the Department of Information Systems and Computing. She is an experienced business consultant and systems analyst who focuses on knowledge management, business process design, development methodologies, and technical communication. Becky is the Managing Director of Becky Blackshaw Consulting, is the former Managing Director of MultiDoc Systems Ltd and was a partner in Documentation Solutions. Becky is a member of the Society of Technical Communicators, New Zealand Society of Technical Writers, and a member of the New Zealand Computer Society.


Ref: T05P0002